FAQ's - myboho.com.au

FAQ's

Q. How can I track my order?

A. You will receive a shipping confirmation email with a tracking number once your order has been shipped and you can track it here: https://www.ems.post/en/global-network/tracking. Make sure to check your Junk/Spam folder if you can’t see it in your inbox. If you do not receive it please send us a note through our contact us page and we will resolve the issue for you as soon as possible.

Q. When will I receive my order?

A. Average delivery time for Australia is usually between 7-14 business days. However, we offer free shipping and you can expect international orders to arrive within 1- 4 weeks. Customs and taxes may apply at the time of picking up your parcel depending on which country you live in.

Q. Can I contact you through email?

A. Yes, we are here to make your shopping experience great. You can contact us at customercare@myboho.com.au

Q. What do I do if I don’t receive my order? 


A. We will happily refund you if for some reason your parcel is lost and it never reaches you.

Q. What if I am not home when they deliver my parcel?

A. Your order will be delivered by Australia Post. In the event you are not home, Australia Post will leave a card to take to your nearest shop to pick up your parcel. 
Australia Post also offers the parcel locker service, where if you're not at home and want to collect your parcel from a more convenient location 24 hours a day, you are able to send your parcel to a parcel locker. There are over 100 parcel locker locations nationally. 
For international orders, if no card is left, you should check with your local post office.

Q. Can I cancel my order after I have completed my checkout and made payment? 


A. Unfortunately you cannot. We strongly recommend you read our returns, refunds and exchanges policy.

Q. Can I exchange my item for a different size or colour?

A. Simply send your parcel back to us within 14 days from when you received your order. All items must be in brand new condition with all tags and receipts attached. We will issue you with an e-voucher credit.

Returns Address: Unit 7/12 Mosman Street, Mosman NSW 2088

Q. Can I return my order?


A. In the unlikely event that the product you received is faulty, please send it back to us to our returns address above and we will contact you to arrange a refund for you or issue you with an e-voucher credit. Please note that if your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

Q. What if you are out of stock on an item I would like to purchase? 


A. Just send us a note through our contact us page and we will do our best to try and get it for you.

Q. How can I place my order if I am having trouble at checkout? 


A. You can reach us through Messenger or through our Contact us page and we will be happy to assist you.

Q. What is my size? 


A. Our product page displays an easy size chart you can refer to. Alternatively, you can chat to us through Messenger for a 1:1 fitting consultation!

Q. How long do Beauty products last for?

A. This is dependent on each brand. However, Make Up products have a life of up to 5 years from production date and skincare products tend to have a life of 3 years.

Q. What type of payments do you accept? 


A. We accept Visa, MasterCard, PayPal, Amex, Apple Pay and AfterPay.

How to care for your new My Boho Piece (s)

As a rule of thumb, you should always “Cold Hand Wash” any garment you are not sure of how to wash in order to avoid any damage in the garments fabric. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If an item is made from viscose, we recommend avoiding washing. An alternative to this would be to cold hand wash or spot clean if possible. You may need to iron this viscose garment back into shape after washing.

Please note that ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

 

 

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